Oerlikon Manmade Fibers segment has released the optimised version of its myOerlikon.com service portal, for the products and services of its Oerlikon Barmag, Oerlikon Newmag, and Oerlikon Nonwoven brands, making it more user-friendly. It allows customers to access tailored services with greater ease, and in nine different languages and around the clock.
Just glancing at the new look of the upgraded service portal reveals what users can expect. The platform provides them with comprehensive digital access to all relevant information on their in-stalled machine base by means of PC, tablet, or smart device. Each and every machine park usually has numerous associated documents, ranging from manuals, circuit diagrams, and 3D drawing-supported original parts catalogues, all the way through to operating instructions and final documents. The website continually bundles and updates this information, while also providing users with additional communications on potential machine modernisations and upgrades and on special offers tailored to the respective production system, Oerlikon said in a press release.
At the same time, users can access the new e-commerce platform, which operates in parallel. Far from being merely a shopping platform, customers can not only place orders comfortably here, they can also send online inquiries to Oerlikon, view prices, and warehouse stocks and track inquiries, quotations and orders already made or placed, among many other things. As a result of online access to original parts catalogues for the respective customer machines and systems, erroneous orders are a thing of the past. Log-in is secure for users, as are all transactions carried out using the platform. With this, Oerlikon is implementing real security for all virtual purchases. All data exchanged is fundamentally encrypted and hence protected against unauthorised access.
“With the new service portal, we are supplying customers with a tool with which they can plan and steer all processes relating to maintenance, operation, and spare parts provision for their machine parks – constantly updated, customised and available around the clock. Here, users benefit from stable production performance, a high degree of operating reliability and optimised product quality, because high-quality end products and efficient production are dependent on the optimum condition of the system,” Ingo Scholz, project manager for myOerlikon and e-commerce at Oerlikon said.
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